:root{
  /* Paleta Uniodonto */
  --ans-bg:#f5f5f5;
  --ans-surface:#ffffff;
  --ans-border:#dfe3e8;
  --ans-text:#1c1c1c;
  --ans-text-muted:#4a4a4a;
  --ans-primary:#a60069; /* Vinho Uniodonto */
  --ans-primary-hover:#810e56; /* Vinho escuro */
  --ans-primary-300:#bf9cff; /* Roxo */
  --ans-primary-200:#ff9fad; /* Pêssego */
  --ans-primary-100:#ffe3ee; /* claro derivado */
  --ans-secondary:#60ebff; /* Ciano */
  --ans-secondary-300:#e1ff7b; /* Lima */
  --ans-secondary-100:#e6fbff; /* claro ciano */
  --ans-success:#e1ff7b; /* Lima como sucesso */
  --ans-warning:#ff9fad; /* Pêssego como aviso */
  --ans-danger:#ff637e; /* Goiaba como perigo */
  --ans-info:#60ebff; /* Ciano */
  --ans-shadow:0 12px 30px rgba(129,14,86,0.08);
  --ans-radius:10px;
  --ans-font:'Inter','Segoe UI',system-ui,-apple-system,sans-serif;
}

.ans-ticket-card{border:1px solid var(--ans-border);border-radius:12px;padding:20px 22px;background:var(--ans-surface);color:var(--ans-text);font-family:var(--ans-font);box-shadow:var(--ans-shadow);margin-bottom:18px}
.ans-ticket-card h3,.ans-ticket-card h4{margin:0 0 12px;font-weight:700;color:var(--ans-text)}
.ans-ticket-card p{color:var(--ans-text-muted);margin:0 0 8px}

.ans-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px}
.ans-grid .full{grid-column:1/-1}
.ans-grid label{display:flex;flex-direction:column;gap:6px;font-weight:600;font-size:14px;color:var(--ans-text)}
.ans-grid input,.ans-grid select,.ans-grid textarea{width:100%;padding:12px 14px;border:1px solid var(--ans-border);border-radius:10px;font-size:14px;background:#fbfbfd;box-sizing:border-box}
.ans-grid input:focus,.ans-grid select:focus,.ans-grid textarea:focus{outline:2px solid rgba(0,115,234,0.2);border-color:var(--ans-primary)}
.ans-grid textarea{min-height:120px;resize:vertical}
.assist-block{grid-column:1/-1;display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;padding:16px;border:1px dashed var(--ans-border);border-radius:12px;background:#f7f9ff}

.ans-actions{margin-top:16px;text-align:right}
.ans-btn{background:var(--ans-primary);color:#fff;border:none;padding:12px 18px;border-radius:10px;font-weight:700;cursor:pointer;box-shadow:0 4px 10px rgba(122,0,60,0.2);transition:all .2s}
.ans-btn:hover{background:var(--ans-primary-hover);transform:translateY(-1px)}
.ans-btn:active{background:var(--ans-primary-300);transform:translateY(0)}
.ans-btn:disabled{background:var(--ans-border);color:var(--ans-text-muted);cursor:not-allowed;box-shadow:none}
.ans-btn-ghost{background:#fff;color:var(--ans-primary);border:1px solid var(--ans-primary);padding:8px 12px;border-radius:8px;font-weight:700;cursor:pointer}
.ans-btn-ghost:hover{background:var(--ans-primary-100)}
.ans-btn-ghost:disabled{border-color:var(--ans-border);color:var(--ans-text-muted);background:#f9f9f9;cursor:not-allowed}

.ans-ticket-result{margin-top:12px;padding:10px;border-radius:8px;background:#e8f6e8;color:#0b6d0b;font-weight:600;border:1px solid #c3e6cb}

/* Tabs */
.ans-tabs-wrap{border:1px solid var(--ans-border);border-radius:var(--ans-radius);background:var(--ans-surface);box-shadow:var(--ans-shadow);padding:12px;margin-bottom:16px}
.ans-tabs-nav{display:flex;gap:8px;margin-bottom:12px}
.ans-tab-btn{border:1px solid var(--ans-border);background:#f0f2f7;padding:10px 14px;border-radius:10px;font-weight:700;color:var(--ans-text);cursor:pointer;flex:1;transition:all .2s}
.ans-tab-btn.active{background:var(--ans-primary);color:#fff;border-color:var(--ans-primary)}
.ans-tab-panel{display:none}
.ans-tab-panel.active{display:block}

/* Portal (beneficiário) */
.ans-portal{margin-bottom:18px}
.ans-portal-nav{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px;margin:0 0 14px}
.ans-portal-tab{border:1px solid var(--ans-border);background:#fff;padding:14px 12px;border-radius:12px;font-weight:800;color:var(--ans-text);cursor:pointer;transition:all .15s;box-shadow:0 6px 16px rgba(0,0,0,0.04)}
.ans-portal-tab:hover{transform:translateY(-1px);border-color:#cfd6de}
.ans-portal-tab[aria-selected="true"]{background:var(--ans-primary);color:#fff;border-color:var(--ans-primary);box-shadow:0 10px 24px rgba(122,0,60,0.18);transform:none}
.ans-portal-tab:focus{outline:2px solid rgba(166,0,105,0.25);outline-offset:2px}
.ans-portal-panel[hidden]{display:none !important}
.ans-portal #ans-ticket-recover{margin-top:0 !important}

/* Track / recovered */
#ans-ticket-track form,#ans-ticket-recover .recover-form{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px 18px;align-items:end;padding:6px 0}
#ans-ticket-track label,#ans-ticket-recover label{font-weight:600;color:var(--ans-text);display:flex;flex-direction:column;gap:8px}
#ans-ticket-track input,#ans-ticket-recover input{padding:12px 14px;border:1px solid var(--ans-border);border-radius:10px;font-size:14px;background:#fbfbfd}
#ans-ticket-track button,#ans-ticket-recover button{background:var(--ans-primary);color:#fff;border:none;padding:12px 18px;border-radius:10px;font-weight:700;cursor:pointer;width:fit-content}
.ans-section-subtitle{color:var(--ans-text-muted);margin:0 0 10px;font-size:14px}
.ans-input:disabled,#ans-ticket-track input:disabled,#ans-ticket-recover input:disabled{background:#f0f0f0;color:var(--ans-text-muted);cursor:not-allowed}
.ans-ticket-details{margin-top:12px;padding:12px;border:1px solid var(--ans-border);border-radius:var(--ans-radius);background:var(--ans-surface);box-shadow:var(--ans-shadow)}

/* Board-like ticket view */
.ans-ticket-head{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:10px}
.ans-ticket-meta{color:var(--ans-text-muted);font-size:13px}
.ans-ticket-desc{margin-top:10px;padding:12px;border:1px solid var(--ans-border);border-radius:var(--ans-radius);background:#f8f9fb;line-height:1.5}
.ans-thread-wrap{margin-top:16px}
.ans-thread-title{font-weight:700;margin-bottom:8px;color:var(--ans-text)}
.ans-thread{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:12px}
.ans-thread-item{border:1px solid var(--ans-border);border-radius:var(--ans-radius);padding:12px;background:#fff;box-shadow:0 4px 10px rgba(0,0,0,0.02)}
.ans-thread-sep{background:#f7f7f7;font-weight:700;color:var(--ans-text-muted);text-align:center}
.ans-thread-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px;gap:10px}
.ans-thread-body{line-height:1.5;color:var(--ans-text);word-break:break-word}
.ans-thread-date{font-size:12px;color:var(--ans-text-muted)}
.ans-reply-box{margin-top:16px;border:1px solid var(--ans-border);border-radius:var(--ans-radius);padding:12px;background:var(--ans-surface);box-shadow:0 6px 14px rgba(0,0,0,0.03)}
.ans-reply-box textarea{width:100%;min-height:110px;padding:10px;border:1px solid var(--ans-border);border-radius:8px;margin-bottom:10px;background:#fbfbfd}
.ans-reply-hint{margin:4px 0 0;color:var(--ans-text-muted);font-size:12px}

/* Recovered */
.ans-recovered-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:12px}
.ans-recovered-card{border:1px solid var(--ans-border);border-radius:var(--ans-radius);padding:12px;background:#fff;box-shadow:0 10px 22px rgba(0,0,0,0.05)}
.ans-recovered-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px}
.ans-proto{font-weight:800;font-size:14px;color:var(--ans-text)}
.ans-recovered-meta{color:var(--ans-text-muted);font-size:13px;margin-bottom:4px}

/* Badges */
.ans-badge{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;border-radius:999px;font-size:12px;font-weight:700;color:var(--ans-text);background:#eef2f8;border:1px solid var(--ans-border)}
.ans-status{background:#f0f4ff;border-color:#d2ddff;text-transform:uppercase;letter-spacing:0.3px;color:var(--ans-text)}
.ans-pill-beneficiario{background:#e8f6e8;border-color:#b9e2b9;color:#0b6d0b}
.ans-pill-atendente{background:#fdf2e5;border-color:#f2d4a0;color:#8a4b00}

/* Status palette */
.ans-status-aberto,.ans-status-novo{background:#e6f2ff;border-color:#b5d7ff;color:#005fcc}
.ans-status-em_triagem{background:#f4e8ff;border-color:#dcc7ff;color:#6e5dc6}
.ans-status-aguardando_informacoes_solicitante,.ans-status-pendente_cliente{background:#fff4e5;border-color:#ffd9a6;color:#b56b00}
.ans-status-em_analise,.ans-status-assistencial{background:#e8f0ff;border-color:#c7d5ff;color:#3449c6}
.ans-status-em_execucao,.ans-status-atendimento{background:#e9f9ff;border-color:#bbe8ff;color:#0073ea}
.ans-status-aguardando_terceiros{background:#fef6ff;border-color:#f1d2ff;color:#7a2e8f}
.ans-status-aguardando_aprovacao{background:#fff9e5;border-color:#ffe6a3;color:#b08500}
.ans-status-solucao_proposta{background:#f0fff6;border-color:#c8f0d7;color:#13803d}
.ans-status-resolvido,.ans-status-concluido{background:#e6fff2;border-color:#b7f3d3;color:#0c8a42}
.ans-status-fechado,.ans-status-arquivado{background:#f0f1f5;border-color:#d6d8de;color:#4a4b57}
.ans-status-financeiro{background:#f0f5ff;border-color:#c8dafc;color:#2952cc}
.ans-status-comercial{background:#f0fbff;border-color:#c8edf7;color:#176b7d}
.ans-status-ouvidoria{background:#fef0f5;border-color:#f7c8d8;color:#a11f4a}
.ans-ouvidoria-notice{grid-column:1/-1;margin-bottom:12px;padding:12px 14px;border:1px solid var(--ans-border);border-radius:10px;background:#fff7fb;color:var(--ans-text);box-shadow:0 4px 12px rgba(0,0,0,0.04);line-height:1.5;width:100%}

@media(max-width:768px){
  #ans-ticket-track form{flex-direction:column;align-items:flex-start}
  .ans-ticket-head{flex-direction:column;align-items:flex-start}
  .ans-actions{text-align:left}
}